Contact Center: Intermittent Issues

Incident Report for HMH Platform

Resolved

The root cause of this incident has been identified and addressed. The incident is now resolved.

Posted Jan 29, 2026 - 15:02 EST

Update

We are working diligently with our vendor partner to resolve this issue as soon as possible and will provide additional updates as they become available. Thank you again for your patience.

Posted Jan 29, 2026 - 14:35 EST

Investigating

We are currently investigating an issue where some incoming calls to HMH Technical Support and Customer Service are being dropped. We’ve engaged with our vendor partner and are working to resolve this issue as soon as possible.

If you experience any issues contacting us by phone, please follow this link for alternative support options: https://support.hmhco.com/s/contactsupport.

Thank you for your patience and we apologize for any inconvenience.

Posted Jan 29, 2026 - 11:10 EST

This incident affected: Contact Center.