Update - Some customers may experience delays when using the HMH Rostering Service. Our teams are working to address these delays as quickly as possible.
Aug 14, 2025 - 16:08 EDT
Aug 14, 2025 - 16:08 EDT
Update - Some customers may experience delays when using the HMH Rostering Service. Our teams are working to address these delays as quickly as possible.
If you are attempting to use the HMH Rostering Service today and notice it is taking longer than expected, please allow the process to complete and do not resubmit as this will increase the delay. Thank you for your patience as we work to address this issue.
Aug 12, 2025 - 16:10 EDT
If you are attempting to use the HMH Rostering Service today and notice it is taking longer than expected, please allow the process to complete and do not resubmit as this will increase the delay. Thank you for your patience as we work to address this issue.
Aug 12, 2025 - 16:10 EDT
Update - Rostering services are performing normally without delays. Thank you for your patience as we worked to address this issue.
Aug 08, 2025 - 19:04 EDT
Aug 08, 2025 - 19:04 EDT
Update - Customers may experience delays in rostering today. We are working to address these delays as quickly as possible.
Aug 08, 2025 - 15:53 EDT
Aug 08, 2025 - 15:53 EDT
Update - Our teams have enabled the vast majority of customers to roster. The small remaining who are still unable to roster will see a message when they attempt to roster within the platform and we are working to restore these final customers as quickly as possible. Thank you for your patience as we work to resolve this issue.
Aug 05, 2025 - 16:29 EDT
Aug 05, 2025 - 16:29 EDT
Update - We continue working to restore rostering service for all customers, thank you for your patience.
If your Administrator receives a platform message indicating you are unable to roster, please do not attempt to roster. Once rostering service for your organization has been restored, this message will no longer appear.
Aug 01, 2025 - 14:30 EDT
If your Administrator receives a platform message indicating you are unable to roster, please do not attempt to roster. Once rostering service for your organization has been restored, this message will no longer appear.
Aug 01, 2025 - 14:30 EDT
Update - We continue working to restore rostering service for all customers, thank you for your patience.
If your Administrator receives a platform message indicating you are unable to roster, please do not attempt to roster. Once rostering service for your organization has been restored, this message will no longer appear.
Jul 28, 2025 - 11:52 EDT
If your Administrator receives a platform message indicating you are unable to roster, please do not attempt to roster. Once rostering service for your organization has been restored, this message will no longer appear.
Jul 28, 2025 - 11:52 EDT
Update - We continue working to restore rostering service for all customers, thank you for your patience.
If your Administrator receives a platform message indicating you are unable to roster, please do not attempt to roster. Once rostering service for your organization has been restored, this message will no longer appear.
Jul 27, 2025 - 17:18 EDT
If your Administrator receives a platform message indicating you are unable to roster, please do not attempt to roster. Once rostering service for your organization has been restored, this message will no longer appear.
Jul 27, 2025 - 17:18 EDT
Update - We continue working to restore rostering service for all customers, thank you for your patience.
If your Administrator receives a platform message indicating you are unable to roster, please do not attempt to roster. Once rostering service for your organization has been restored, this message will no longer appear.
Jul 25, 2025 - 12:36 EDT
If your Administrator receives a platform message indicating you are unable to roster, please do not attempt to roster. Once rostering service for your organization has been restored, this message will no longer appear.
Jul 25, 2025 - 12:36 EDT
Update - We continue working to restore rostering service for all customers, thank you for your patience.
If your Administrator receives a platform message indicating you are unable to roster, please do not attempt to roster. Once rostering service for your organization has been restored, this message will no longer appear.
Jul 24, 2025 - 18:02 EDT
If your Administrator receives a platform message indicating you are unable to roster, please do not attempt to roster. Once rostering service for your organization has been restored, this message will no longer appear.
Jul 24, 2025 - 18:02 EDT
Update - We continue working to restore rostering service for all customers. If your Administrator receives a platform message indicating you are unable to roster, please do not attempt to roster. Once rostering service for your organization has been restored, this message will no longer appear.
Jul 23, 2025 - 13:08 EDT
Jul 23, 2025 - 13:08 EDT
Update - Our teams have made more progress in restoring rostering service, however some organizations remain unable to roster. Addressing this issue is our top priority and we thank you for your patience.
If your Administrator receives a message indicating you are unable to roster, please do not attempt to roster. Once rostering service for your organization has been restored, this message will no longer appear.
Jul 22, 2025 - 14:36 EDT
If your Administrator receives a message indicating you are unable to roster, please do not attempt to roster. Once rostering service for your organization has been restored, this message will no longer appear.
Jul 22, 2025 - 14:36 EDT
Update - We continue working to restore rostering service for the remaining group of customers; however most organizations are eligible to roster as of yesterday.
If your organization is impacted, an alert will display for Administrators communicating that they should not attempt to roster.
Jul 21, 2025 - 10:11 EDT
If your organization is impacted, an alert will display for Administrators communicating that they should not attempt to roster.
Jul 21, 2025 - 10:11 EDT
Update - Our teams have restored rostering service for the bulk of our users. However, some still remain unable to roster. If your organization is impacted, an alert will display for Administrators communicating that they should not attempt to roster.
The next update is planned for Monday morning and we thank you for your patience as we work to restore service.
Jul 20, 2025 - 17:43 EDT
The next update is planned for Monday morning and we thank you for your patience as we work to restore service.
Jul 20, 2025 - 17:43 EDT
Update - Our teams are making progress restoring rostering service for all organizations.
Jul 20, 2025 - 13:25 EDT
Jul 20, 2025 - 13:25 EDT
Update - Work continues to restore rostering services. If your organization is impacted by this issue a message will display for Administrators when attempting to roster.
If you see this message, please delay any rostering activities. If you do not see this message, you are able to roster without any issues.
Jul 19, 2025 - 12:16 EDT
If you see this message, please delay any rostering activities. If you do not see this message, you are able to roster without any issues.
Jul 19, 2025 - 12:16 EDT
Update - We have restored rostering for some organizations and our teams will continue working to restore all remaining organizations.
Jul 18, 2025 - 20:12 EDT
Jul 18, 2025 - 20:12 EDT
Identified - We have identified an issue impacting rostering for HMH solutions and Administrators are unable to roster.
We are working to resolve this issue as quickly as possible, and updates will be provided here when information becomes available. Thank you for your patience during this disruption.
Jul 18, 2025 - 15:38 EDT
We are working to resolve this issue as quickly as possible, and updates will be provided here when information becomes available. Thank you for your patience during this disruption.
Jul 18, 2025 - 15:38 EDT
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